Notice of Data Breach

Canton, Ohio – Northeast Professional Caregivers (“Northeast”), a covered healthcare entity, is providing notice of a data breach that may affect the personal health information of individuals who received and/or inquired about personal care or homemaking services in the greater Stark County, Ohio area. While Northeast issued a press release and mailed notices to potentially affected individuals earlier this year, a number of the mailings were returned, and therefore, Northeast is providing this supplemental notice.

On April 23, 2026, Northeast identified a security incident involving unauthorized access to company email accounts. Our investigation determined that the incident involved access to certain emails containing limited personal information, including names, addresses, phone numbers, dates of birth, and whether individuals had received or inquired about services provided by Northeast. Importantly, no financial information was exposed. The information in question concerned both potential and current patients of Northeast.

There is no evidence that any of the information related to patients or potential patients was accessed, misused, or distributed as a result of this incident. However, we are providing this notice to comply with federal regulations and out of an abundance of caution to keep you informed.

What We Are Doing

Upon discovering the breach, we took immediate steps to secure our systems and launched an internal investigation with the assistance of cybersecurity professionals. We have also notified the appropriate authorities, including the Department of Health and Human Services (HHS), in compliance with federal regulations. Additionally, we have implemented enhanced security measures to prevent similar incidents in the future.

What You Can Do

While we do not believe that the information of any patient or potential patient has been misused, we recommend remaining vigilant by monitoring your credit report, consider putting a freeze on the report, and reporting any suspicious activity to us. If you have any concerns, you can reach out to us at (330) 966-2311 or 1-800-966-1965.

We regret any concern that this incident may cause and reiterate that we have upgraded our security in light of this attack. We also want to reassure our community that safeguarding your personal information is a top priority for Northeast.

Sincerely,
Sookie Vallone, General Manager
Northeast Professional Caregivers
330-966-2311